V13115
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How to Cite

Conyers, B., Flynn, B., & Hyde, J. (2015). Journey Maps and Customer Hacks: Redesigning Services at the State Library Victoria. Synergy, 13(1). Retrieved from https://slav.vic.edu.au/index.php/Synergy/article/view/V131156

Abstract

Justine Hyde, acting CEO and State Librarian at the SLV, and her colleagues, outline the redesigned service model at the State Library of Victoria based on eight foundation service principals. This article outlines what is the beginning of a multi-staged process of implementation. 

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